Privacy Policy
This is the privacy policy of HR Downloads Inc. (“Citation Canada, formerly HRdownloads”,). This document explains Citation Canada, formerly HRdownloads’, policy for the collection, use, and disclosure of personal information. Citation Canada, formerly HRdownloads, abides by applicable privacy legislation.
1. Introduction
This is the privacy policy of HR Downloads Inc. (“Citation Canada, formerly HRdownloads”,). This document explains Citation Canada, formerly HRdownloads’, policy for the collection, use, and disclosure of personal information. Citation Canada, formerly HRdownloads, abides by applicable privacy legislation.
Citation Canada, formerly HRdownloads, provides services for its customers human resources needs.
This privacy policy forms part of the Citation Canada, formerly HRdownloads, Terms of Use.
2. The information Citation Canada, formerly HRdownloads, collects
Citation Canada, formerly HRdownloads, collects information by various methods, mostly by information actively provided by its customers. Citation Canada, formerly HRdownloads’, services contain personal information about customer employees that is placed there by its customers.
The types of personal information Citation Canada, formerly HRdownloads, collects include contact and payment information and customer employee human resources information. The services may collect information like IP addresses of users. Citation Canada, formerly HRdownloads’, website may track user information like IP address, browser and computer information, pages users visit, and, if users came via link from another site, the address of that site. Citation Canada, formerly HRdownloads, may record calls to or from its employees for purposes of accuracy, performance reviews, and training.
3. How Citation Canada, formerly HRdownloads, uses this information
This information is used to provide Citation Canada, formerly HRdownloads’, services.
Website tracking is used to provide a better web experience and provide Citation Canada, formerly HRdownloads, with information about the use of its website.
Citation Canada, formerly HRdownloads, may use aggregate or anonymous information, which will not be linked to identified individuals, for various other uses for itself and third parties.
4. Whom Citation Canada, formerly HRdownloads, shares this information with
Citation Canada, formerly HRdownloads, does not share personal information with any third parties except as disclosed in this policy. Citation Canada, formerly HRdownloads, may provide personal information to its consultants, subcontractors, and professional advisors (who shall be bound by privacy obligations) to assist Citation Canada, formerly HRdownloads’, uses disclosed herein.
5. Security
Citation Canada, formerly HRdownloads, takes every reasonable, proportionate and commercially viable precaution to protect personal and commercial data. These are organisational, technical, and physical measures to protect against unlawful or accidental access, disclosure, loss, or alteration.
6. Accessing information
Individuals who have user accounts because their employers are customers of Citation Canada, formerly HRdownloads, may see and amend certain information by logging on to their account.
Individuals may otherwise review their personal information contained in Citation Canada, formerly HRdownloads, files by contacting their employer. Individuals may also contact the Citation Canada, formerly HRdownloads, privacy officer, keeping in mind that to some extent information about the employee is subject to their own employer’s policies. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
7. Sub- processors we use
Citation Canada, formerly HRdownloads, uses a number of sub-processors to carry out certain activities with regards to the data it holds – all are subject to agreements with Citation Canada, formerly HRdownloads. These sub-processors process data on our behalf but do not have access to it. See below a list of all sub-processors, how we use their services and the country the data is processed in.
| NAME | PURPOSE | DATA STORED | DATA STORAGE LOCATION | SECURITY POLICY |
| AWS | Cloud service provider | Business User data and End Customer data | Canada | https://aws.amazon.com/security/ |
|---|---|---|---|---|
| Microsoft Office 365 | Client service using client provided email addresses | Information included in the queries raised by the clients | United States | https://www.microsoft.com/en-us/trust-center |
| Salesforce | Customer relationship management platform | Business User data | United States | https://security.salesforce.com/ |
| LeanData | Revenue orchestration platform for marketing | Business User data in Salesforce | United States | https://leandatahelp.zendesk.com/hc/en-us/articles/360016462253-LeanData-Enterprise-Security-Architecture-Overview |
| Hubspot | Marketing automation and analytics, monitoring website activity and as a communications tool | Personal information including first name, last name, email address, phone number for users who are the primary account or opportunity contact(s) and associated personalized and relevant contact communication. | United States | https://trust.hubspot.com/ |
| DealHub | Configure, price, quote platform to generate and manage contracts with clients and prospects | First name, last name, title, business email. A client’s billing information such as contact phone number and billing address is also collected and stored. | United States | https://dealhub.io/platform/security/ |
| Stripe | Payment processor | Payment details of customer representative (including credit card number, full name on the credit card, expiry date and CVV), email of customer representative, address of place of employment, telephone number of customer representative. | United States | https://stripe.com/docs/security |
8. Changes to the Privacy
Citation Canada, formerly HRdownloads, may amend this policy from time to time by posting an updated version on its website. If such amendments affect how Citation Canada, formerly HRdownloads, uses or discloses personal information already held by Citation Canada, formerly HRdownloads, in a material way, Citation Canada, formerly HRdownloads, will obtain consent.
This policy was last updated on February 14, 2024.
9. General
Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.
10. Contact us
For more information on Citation Canada, formerly HRdownloads, and privacy, please contact Citation Canada, formerly HRdownloads’, privacy officer at:
HR Downloads Inc.
727 Exeter Rd
London, ON
Canada N6E 1L3